Perkie Prints

<p><span id="isPasted" style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We are happy to help you look up the details of your previous order. If you don&#x2019;t have the number, please provide the email associated with your order instead.</span></p>

We are happy to help you look up the details of your previous order. If you don’t have the number, please provide the email associated with your order instead.

What if I can’t find my previous order number?

How to Place Your Order

What happens after my order is placed?

Do I need to reply to the emails I receive from Perkie Prints?

Can I shop products without a New Custom Pet Portrait or Existing Pet Portrait?

How do I order different portraits of the same pet?

What is a Perkie Print Pet Portrait?

Can I make changes to my Existing Pet Portrait?

What is included with a New Custom Pet Portrait?

Can I combine new and existing pet portraits?

What is the Art Queue?

Can you add something to my pet’s photo?

Can you remove something from my pet’s photo?

About Perkie Print Pet Portraits

What happens if I don’t upload a photo?

What happens if my photo evaluation is good?

What happens if my photo evaluation is bad?

Is my photo good enough to use?

Will the quality of my image affect the final Perkie Print?

What makes a good photo?

What if I can’t find a good photo?

Does it matter what is in the background of my photo?

If I can't decide between 2 photos, can I see Perkie Prints of both and then choose?

Can I get help choosing a photo?

Can I email you to see if my photo will work before I place my order?

Photo Selection

Can I see a preview before I purchase?

Do I receive a proof or print preview before my order is printed?

Are artist revisions included with my purchase?

What is a redo fee?

Why is there a Redo Fee?

How do I avoid a redo fee?

Can you make a New Custom Pet Portrait of subjects other than animals?

Can I switch the photo after I receive my Perkie Print Preview?

Perkie Print Previews & Redos

What is your turnaround time?

How do I speed up my order?

Does rushing my order speed up the shipping?

Is shipping speed included in the turnaround time estimate?

Turnaround Times, Shipping, & Rush Fees

Can I get a refund for a Custom Pet Portrait?

My order was damaged! Please help!

Returns & Refunds

What if I can’t find my previous order number?Updated 2 years ago