Is shipping speed included in the turnaround time estimate?Updated a year ago
The simple answer is yes, the averages below are inclusive of both parts of the process.
- Orders with New Pet Portrait Commissions: 1-2 weeks
- Orders with Existing Pet Portraits: 3-7 business days
Turnaround time is truly unique to every order and determined by the all the following factors:
- The response rate to which you reply to our customer care team via email. Please make sure to provide your active email address at checkout.
In addition to
- the response rate to which approve your Perkie Print preview once your artist delivers it to your inbox. We cannot ship your order until we receive your sign of on the adorable print review.
- We need your response at both points of the process, so please be sure to
- enter a valid email address or phone number at checkout
- if email is preferred, please be sure to put both [email protected] and [email protected] are both on your contact list, to keep our emails out of your spam folder and/or promotional tabs in your inbox.
- Soon after your order is placed, you will receive an automated order confirmation email. Though you should keep and read this email, you will also receive an email from our Customer Care team with photo feedback and your perkie print preview delivery window within 36 business hours of placing your order, please send us an email to [email protected] with your name and order confirmation number.
Definitions:
Perkie Print Preview Delivery date: After we get your sign of on the photo selection process, you will be given a Perkie Print Preview delivery date. This is the date to which you can expect to see you previews to your inbox to receive your approval before sending your order to production.
Production Time: Once we receive your approval of the print preview, there is a 1-3 day window to allow our production team to create each template and individually print every item in your order.
Shipping Speed is determined by what option you choose at checkout. Shipping speed starts once our production team drops your item in the mail during your production window.